Return Policy

Last Updated: May 2024

At shop.evergreen.golf, we strive to ensure that you are satisfied with your purchase. If for any reason you are not happy with your purchase, you can return the item under the following conditions:

1. Eligibility for Returns To be eligible for a return, the item must:

• Be in its original, unopened, and unused condition.
• Include all original packaging, tags, and accessories.
• Be returned within 30 days from the date of delivery.

2. Non-Returnable Items The following items are not eligible for returns:

• Items that have been used, altered, or damaged.
• Items purchased on final sale or clearance.

3. Return Process To initiate a return:

1. Contact our customer service team at [email protected] to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, including the RA number inside the package.
3. Ship the return to the address provided by our customer service team.

4. Return Shipping Costs The customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 30 days. Please note that original shipping costs are non-refundable.

6. Exchanges We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the item's condition. We will arrange for a replacement or a refund.

Contact Us If you have any questions or concerns about our return policy, please contact our customer service team at [email protected]

Refund Policy

Last Updated: May 2024

At shop.evergreen.golf, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer the following refund policy:

• Eligibility: Refunds are only available for items returned in their original, unopened, and unused condition.
• Return Window: Items must be returned within 30 days of delivery.
• Process: To request a refund, contact us at [email protected] for a Return Authorization (RA) number and follow the return instructions provided.
• Shipping Costs: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
• Inspection and Refund: Once we receive and inspect your return, we will process your refund to the original payment method within 30 days.

For any questions, please contact us at [email protected]